Accessibility statement

This service is part of the wider GOV.UK website. There’s a separate accessibility statement for the main GOV.UK website.

This statement only applies to the Appeal a planning decision service, available at https://appeal-planning-decision.service.gov.uk/

Using this service

This service is run by the Planning Inspectorate. We want as many people as possible to be able to use this service. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • get from the start of the service to the end with just a keyboard
  • get from the start of the service to the end using speech recognition software
  • get from the start of the service to the end using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the text in this service as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this service is

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Some people may find parts of the service difficult to use:

  • people using assistive technology may find some parts of the site difficult to navigate

The compliance status section below gives more detail on the areas of the site that are not fully accessible.

Feedback and contact information

If you need information on this service in a different format like accessible PDF, large print, easy read, audio recording or braille:

Email: pcs@planninginspectorate.gov.uk

Call: 0303 444 5000

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this service

We’re always looking to improve the accessibility of this service. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, email us at pcs@planninginspectorate.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this service's accessibility

The Planning Inspectorate is committed to making this service accessible, In accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This service is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-Compliance with the accessibility regulations

  • When navigating using Dragon Naturally Speaking, users cannot upload files using voice commands. This does not comply with WCAG Level A 2.1: 4.1.2 (Name, Role, Value). This requires a fix in Dragon Naturally Speaking. As an alternative, users can use MouseGrid, a feature in the Windows Speech Recognition app.
  • When navigating using Dragon Naturally Speaking, the accordion cannot be expanded using voice commands. This means the content within the accordion cannot be accessed. This does not comply with WCAG Level A 2.1: 4.1.2 (Name, Role, Value). This requires a fix in Dragon Naturally Speaking. As an alternative, users can use MouseGrid, a feature in the Windows Speech Recognition app.
  • When navigating with assistive technology on certain versions of iOS devices, users are taken to the top of the page. This does not comply with WCAG Level A 2.1: 4.1.2 (Name, Role, Value).
  • When navigating using certain versions of TalkBack on Android devices, the screen reader re-reads the question title after scrolling past the ‘change’ link. The text is also not highlighted. This does not comply with WCAG Level A 2.1: 4.1.2 (Name, Role, Value).

Preparation of this accessibility statement

An accessibility report of the service took place in May 2022. This statement was prepared and last reviewed on 27 July 2022.